⦁ The benefits of good communication
⦁ The impact of poor communication
⦁ Obstacles to good communication
⦁ Physical environment
⦁ Doctor-related obstacles
⦁ Patient -related obstacles
⦁ Cultural and social diversity
- Money, Medicine and Health.
- Defining the term Economics.
- Explain the term value.
- Describe the financing sources of health care
- Economic Principles as conceptual tools in Health care projects
⦁ Prior to the consultation
⦁ Initiating the consultation
⦁ During the consultation
⦁ Active listening
⦁ Assisting the patient
⦁ Helping understanding
⦁ Communicating to facilitate informed decision making
⦁ Providing information about diagnosis
⦁ Providing information about interventions
⦁ Communicating bad news
⦁ Withholding information
⦁ Use of interpreters
⦁ Use of patient advocates
⦁ Brief consultations
⦁ Advising patients about additional sources of information
⦁ Closing the consultation
⦁ Record keeping
⦁ Communication in emergency situations
⦁ Refusal to treat
⦁ Disclosure of information to others