Opening Hours : الاحد – الخميس 9:00 AM – 16:00 PM
icon

Need Help? call us

+201152099882

ITIL Foundation

ITIL Foundation

  • الدورة التدريبية
    البرامج التقنية وتكنولوجيا المعلومات
Courses

ITIL 4 expands the scope of the world’s leading best practice framework for IT to incorporate many new ways of working, including Agile, LEAN, DevOps, and other innovative approaches. In this course you will learn the core aspects of the ITIL Framework and how to use it to improve the quality of services you deliver to your customers.

ITIL Foundation
  • Introduction to ITIL
    Key Concepts of ITIL
  • The Four Dimensions of Service Management
    The ITIL Service Value System (SVS)
  • Focus on Value
    Start Where You Are
    Progress Iteratively with Feedback
    Collaborate and Promote Visibility
    Think and Work Holistically
    Keep It Simple and Practical
    Optimize and Automate
  • Governance
    The Service Value Chain
    Continual Improvement
  • Continual Improvement
    Service Level Management
    Change Control
    Incident Management
    Service Request Management
    Service Desk
    Problem Management
  • General Management Practices
    Service Management Practices
    Technical Management Practices

Course Features

  • locations :

    القاهرة -- الإسكندرية

  • Date :

    من: 14 يوليو

    الي: 18 يوليو
التسجيل

You make like

Image

Microsoft Project
Image

ITIL Foundation
Image

تخطيط التعافي من كوارث تكنولوجيا المعلومات